When Spa on the Plaza opened in August of 1997, we were the first spa in Monterey County. Coming from Big Sur, where we opened a luxury spa at The Post Ranch Inn, which became a world-class destination resort, I had many ideas about bringing a “healing oasis” to the heart of Monterey.  The intention was to create a harmonious environment with beautiful, original art, calming colors, and the best in caring customer service. The spa was very successful and was voted Best in Monterey County 15 times. During this time, we remodeled twice, changing our decor from the rich earth colors of Big Sur Zen to the calming blues colors of the ocean and seashells. We also expanded our massage room from 5 to 10 and added additional relaxation areas.

Everything changed on March 17th when we shut down the spa in response to an unprecedented worldwide event.  COVID changed everything, and like many, we were left with fear, confusion, and hope it would be for a relatively short duration. Only to realize later that we were in this for the long haul. I spent days, then weeks filling out grant applications, doing yoga, going for long walks, and reflecting on my life. Finally, I began to ask myself the changes I need to make within myself and how these changes can be further reflected at the spa?

COVID made me revisit all my ingrained assumptions about how to manage the spa. We had to adapt and make any changes. We now operate with fewer clients and have more time in between appointments.  We created an additional private relaxation area. Pre COVID, we were open 7 days a week. Now we are open 5 days a week, Thursday through Monday. The pace is slower, the hours are fewer, and the spa feels more spacious. We decided to maintain these hours even after COVID. Even a business needs to rest two days a week.The best part of reopening was the predominant feelings of gratitude, joy, and relief to see each other and our clients. We are all so grateful to be offering a service badly needed after so many of us have been isolated during COVID. People especially need healing touch right now, and we feel truly honored to offer this service to the community.